Bounce rate is a major factor in the success of your website. It’s a metric that shows how many people leave after visiting your page and how many of them come back. If you have a high bounce rate, it means that people aren’t staying on your site long enough to see if they’re interested in what you have to offer, or they’re leaving because they don’t think it’s worth their time. A great solution to tackle the issue is live chat support.
It gives customers a chance to interact with a real person and get answers quickly. Live chat can be used on any website where visitors can submit comments or questions to receive appropriate and helpful responses.
There are various situations where live chat can help you stop visitors and prompt them to engage with your brand. Let us walk you through some.
👀 Assists Users In Obtaining Additional Information
One of the biggest reasons why people migrate to a different website is because they cannot find the required information as soon as they land on the webpage. An online live chat might be useful in this situation. The live chat may prompt them to ask relevant questions about the required information and can guide them to the page.
🤝 Builds Credibility
When you build an online store with chat support, you offer personalized customer service to your customers to help them make decisions. Many times, customers who like to use chat are either considering making a purchase or are in the process of making a purchase. When an enterprise makes chat support available on its website, it builds a rapport with its customers. With increased customer engagement, there is a likelihood of conversion and a reason for them to stick around. A simple answer from the agent can mean the difference between a sale and a bounce. Such information enables your employees to better comprehend the visitor and choose the ideal course of action to take when trying to market the product that the consumer may purchase.
🗨️ On-Site Messaging
Live chat is also a great way to let your customers know of any ongoing deals, discounts, sales, or loyalty programs that they may wish to avail. Live chat can easily prompt a message on the screen as soon as a visitor lands on the webpage without taking up the entire screen or hampering their experience yet grabbing their attention instantly.
