Job Description
About the job
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Job Description
- Work with Markets to improve Traffic, Retention Growth
- Execute and analyse predictive service marketing modules with the overall intention to measure and map incremental business growth, retention/loyalty impact and campaign success metric.
- Work with cross functional teams & markets for revenue increase through retail channel
- Support market on deep dive analysis of retail revenue improvement to support strategies and execution
- Excellence in preparing key metrics and submit to management timely
- Prepare presentations for management and markets on Retail and CRM strategy
- Visit to markets (basis need) and help them implement retail and CRM actions
- Maintain a good healthy relationship with markets and distributors and setup periodic review discussions
- Support Distributor lead programs with opportunity list , data analysis and analytics
- Support new technology digital communication platforms
- Strong experience in Customer service/customer support (after sales)
- Experience and knowledge retail parts business is an added advantage
- Strong analytical skills must (Using MS Excel, Alteryx, Qlikview,)
- Excellent presentation skills (MS PowerPoint) / Storyboard narration etc
- Awareness of new reporting and analytical tools
- Exposure and knowledge on OEM / Dealer/Distributor service operations
- Data interpretation and capability in making working level actions
- Effective relationship management
- Strong business acumen coupled with a drive for results.
- Excellent Communication Skills to interact with various markets
- Team management with strong ability to lead the markets to achieve desired business goals.
- Can-do attitude. Think positive.
- Proven time management skills with the ability to prioritize workload to meet deadlines
Engineering graduate (Mechanical or Automobile) with at least 6 years of FCSD / OEM operation experience . Understanding of middle east distributor operations will be an added advantage